FAQs
Here are frequently asked questions! You can find an answer to your question before contacting us!
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Is Hanex® stain-resistant?
Hanex® is stain-resistant. Because Hanex® is nonporous, stains cannot penetrate the surface, which makes it easy to clean and maintain.
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Is Hanex® heat-resistant?
Although Hanex® remains stable and undamaged in temperatures up to about 100ºC (or 212ºF), high heat or flame will damage the surface of the Hanex®. However, in most of those cases, the damage can be repaired. To protect your Hanex® from heat damage, always use a pad or a trivet with rubber feet when using hot pots, or heat-generating appliances.
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How do I clean my Hanex®
Hanex® is easy to clean. Soapy water or an ammonia-based cleaner is all that is necessary for day-to-day care of your Hanex®. Minor scratches, burns or discoloration are also easy to repair. Major damage should be repaired by a Fabricator/Installer of Hanex®.
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Who can install Hanex®?
A trained professional must install Hanex®. Please consult your Hanex® distributors in your region.
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Does Hanex® require special sealing?
No, Hanex® is nonporous. Unlike natural stone, Hanex® will never require the sealing that makes it easy to live with! Hanex® is a beautiful, maintenance-free surface that you’re sure to enjoy for many years to come.
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Do some colors last longer than others?
Not necessarily, although lighter colors show wear less visibly and require less frequent maintenance. All Hanex® Solid Surfaces colors will provide many years of dependable service.
Note : Like most materials, dark colors, and particularly dark colors that have been finished to a high gloss will potentially show scratches or abrasion marks. If scratches occur over time, the surface can easily be resanded and refinished. Refinishing must be performed by your Fabricator/Installer and, typically, you will be charged at the standard hourly service rate by them. -
Are Hanex® Solid Surfaces hygienic?
Yes, Hanex® Solid Surfaces are inherently nonporous, with smooth, impenetrable seams. Unlike other surfaces such as laminate, tile and granite, Hanex® Solid Surfaces have no grout lines or ridges to trap dirt and germs. This exceptionally smooth surface makes Hanex® solid surfaces easy to clean. Hanex® Solid Surfaces can be fabricated as one continuous surface to further reduce areas for bacteria to grow.
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How do I repair a scratch or cut?
Scratches and cuts can be buffed away with a light duty scrubbing pad and a mild abrasive cleanser.
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Are Hanex® Solid Surfaces ever used in flooring?
Solid surfaces are not intended to be used as a flooring material, though it has been used as stair treads. However, If you want to use Hanex® for flooring application, we recommend using in less traffic area.
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Can I purchase sheets of Hanex® Solid Surfaces and install it myself?
To ensure quality installation and full warranty, Hanex® Solid Surfaces are only available by licensed fabricators.